Terms & Conditions

Health and safety

Smoking or drug consumption is not permitted during the time you are participating in our tour. If guests are considered to be intoxicated or under the influence of drugs, or deliberately intend to damage the equipment, the service will be cancelled, and no refund will be given.

Clothing

We encourage you to wear warm clothes or bring a blanket to use during the experience all year round.

Please wear warm shoes during the tour; we recommend you to have snow boots or multiple layers of socks in winter.

Please do not wear light-up shoes, it will affect our night visions significantly.

Light pollution

In order to reduce as much light pollution as possible, you may be required not to use white lights, such as flashlights.

Please do not use any torch light or your phone flashlight during the tour.

Weather condition

Weather conditions are very changeable in the Mackenzie basin, we cannot guarantee a perfect cloudless sky. A full refund will be offered to guests if the service is cancelled due to weather conditions (cloud, rain, snow, fog). The decision to cancel is at the discretion of Chameleon Stargazing.

Please note that the moon is a significant feature of our night sky. While a bright moon may reduce star visibility compared to moonless nights, we will not cancel tours due to moonlight conditions. Each experience is unique and offers its own beauty.

Cancellation and appointment transfer

For Shared Tours, guests will receive a full refund if the service is cancelled up to 24 hours before hand, any appointment transfer requests can be sent to info@chameleonstargazing.com

For Private Tours, guests will receive a full refund if the service is cancelled up to 7 days before hand, any appointment transfer requests can be sent to info@chameleonstargazing.com

Chameleon Stargazing has the right to cancel or change the duration of the service due to extreme weather conditions or technical issues, in this case, you will get a full refund or be transferred to another date.

Contact

Please contact us on 027 365 7091 or info@chameleonstargazing.com